Dear Valued Customers,
Recently, we have identified several websites and online platforms that are illegally copying our content, images, and information from our official website in order to impersonate our brand and scam customers. These websites are not owned, operated, or authorised by our company, but are using our brand identity to sell products of unknown origin.
We would like to strongly warn all customers not to purchase products or make payments through any websites, platforms, or sellers that are not our official sales channels.
Official Purchasing Channels
To ensure product authenticity, quality, and after-sales support, customers should only place orders through our official website and authorised channels announced by us.
Purchasing from unofficial sources may result in:
- Receiving counterfeit or low-quality products
- Losing money without receiving the product
- No warranty or after-sales support
Customer Support Policy
Our company only takes responsibility for and provides support for orders placed through our official website and authorised sales channels.
For purchases made through unauthorised websites, individuals, or third-party sellers that are not part of our official system, we regret that we will not be able to assist with complaints, refunds, warranty claims, or any issues arising from those transactions.
Customer Advice
To avoid potential scams, we strongly recommend that customers:
- Carefully verify the official website address before placing an order
- Avoid transferring money to unknown or suspicious accounts
- Contact us directly if you suspect a website may be impersonating our brand
We are currently working with the relevant authorities to investigate and take action against these fraudulent websites in order to protect our customers and our brand.
Thank you for your continued trust and support.
Kind regards,
PRIME VAPE STORE AUSTRALIA
